Question 1

What types of travel services do you offer?

Accepted Answer

Emily's Travel specializes in a variety of travel services including vacations, cruises, group trips, honeymoons, and destination weddings. We also offer specialty travel opportunities to travel exclusively with our agency.

Question 2

How do I book a trip with Emily's Travel?

Accepted Answer

Booking a trip with us is easy and personalized:
1. Get to know our team. Visit our About Page t(https://www.emilystravelmn.com/about)o read about each travel advisor’s specialties, destinations of expertise, and travel style.
2. Choose your preferred advisor. Select the travel advisor whose experience best matches the trip you have in mind.
3. Submit your request. Complete our online Travel Request Form, (https://www.emilystravelmn.com/request)noting your chosen advisor and key trip details.
4. Schedule your consultation. Your advisor will reach out to arrange a planning call or meeting to discuss your trip in more detail. You can find your agents' schedule link on the Contact page.  (https://www.emilystravelmn.com/contact)
5. Review your options. We’ll research and present curated travel options that fit your preferences and budget within 1-3 business days after our consultation appointment (depending on the nature of the trip requested).
6. Confirm your trip. Once you choose your destination and accommodations, we’ll create and manage your reservation. A deposit/payment with traveler information must be submitted via this online booking form (https://www.emilystravelmn.com/payment)to reserve your trip. 
7. Prepare for travel. Before you depart, we’ll provide your travel documents, important tips, and guidance so you know exactly what to expect.

Question 3

How do I choose a travel advisor?

Accepted Answer

Choosing the right travel advisor starts with finding someone whose expertise matches your dream trip. Each Emily’s Travel advisor has unique specialties to help you plan with confidence:

• Emily – All things Italy, Romance Travel, All-Inclusive Specialist, Europe Travel, Group Travel, Hawaii
 • Dalton – Managing Trip Details, Preparing Travelers for Departures, Communicating with Travelers, Capturing Incredible Travel Moments by Photograph
 • Whitney – All-Inclusive Vacations, Caribbean/Alaska/Europe Cruises, U.S. Travel, Mexico & Caribbean, Family Vacations, European Getaways
 • Adam – Cruise Vacations, Alaska, Group Cruises, Mexico & Caribbean, Hawaii, All-Inclusive Vacations
 • Mikal – Family Travel Specialist, Ocean & River Cruises, Adventure Travel, Las Vegas Specialist, All-Inclusive Resorts, Europe or South America, Custom U.S. Trips, Honeymoons & Anniversary Trips
 • Ruth – Cruise Expert, North & South America Trips & Tours, Adults-Only Travel, All-Inclusive Resorts in Mexico & Caribbean, Asia Trips & Tours, Romance Vacations

To learn more about each advisor and see their full travel stories, visit our About Page.(https://www.emilystravelmn.com/about) Once you’ve found your best match, submit our Travel Request Form (https://www.emilystravelmn.com/request)to get started.

Question 4

Do your travel agents charge planning fees?

Accepted Answer

Yes, each of our travel advisors sets their own planning fee for new travelers based on the complexity of the trip. Fees may vary depending on factors such as the type of trip, number of travelers, destination(s), and the number of quote revisions beyond our standard two to three options. These fees are paid directly to your advisor and are a separate charge from your travel booking.

We charge planning fees because your trip deserves our full attention—and so does our time. Travel advisors are not paid by suppliers until long after you’ve traveled (and sometimes not at all if plans change), so this fee helps ensure we can continue offering expert, dedicated service. It also allows us to prioritize clients who are serious about planning with us. As a high-volume agency that works with experienced travelers, we appreciate clients who value our expertise, connections, and the time we invest to craft something exceptional just for you.

Question 5

Do you offer customizable travel packages?

Accepted Answer

Yes, we offer customizable travel packages to ensure your trip meets all your expectations. We book travel packages that possibly include airfare, hotel/resort accommodations, cruise accommodations, airport transfers, travel activities, and travel insurance. We, also, have the ability to book special occasion accommodations like group trips, celebrations, surprise arrangements, and more. Whether it's a romantic getaway, a family vacation, or a group adventure, we can create travel packages to meet your preferences.

Question 6

What destinations can you book travel to?

Accepted Answer

We can book almost any destination worldwide. Whether you want to travel by cruise or tour, we can create a travel package for you in your dream destination. We offer multi-destination itineraries, as well, for those who want to make the most of their travel experience. Talk with your advisor about the best destination options for you!

Question 7

Can you help with groups and destination weddings?

Accepted Answer

Absolutely! We specialize in group trips, including destination weddings, and can assist with all the details to make your event unforgettable. From location selection to guest accommodations, Emily's Travel has you covered.

Question 8

Do you book flights?

Accepted Answer

Emily's Travel only books flights for travel packages that we create and manage. We do not book air tickets individually. All flights must be booked in full travel packages.

Question 9

Can you book Airbnbs?

Accepted Answer

No, sorry! We do not book Airbnbs.

Question 10

How do I know I'm getting the best rate?

Accepted Answer

We strive to offer the best rates and exclusive travel opportunities. Our team constantly searches for the best deals and negotiates with travel suppliers to ensure you get the most value for your money.

Question 11

Do I need a passport to travel?

Accepted Answer

If you are traveling out of the country, you need a government issued passport. Passports must not expire within six months of the travel return date. Passports must have at least two blank pages. 
For cruises that depart from and return to the same U.S. port, a passport is not required. Instead, you can use a government-issued ID and a birth certificate. However, it is recommended to have a passport available in case of emergencies.

For more passport information, including how to apply or renew, visit this website: https://travel.state.gov/content/travel/en/passports.html (https://travel.state.gov/content/travel/en/passports.html)

Question 12

Do you provide travel insurance?

Accepted Answer

We RECOMMEND the purchase of travel insurance to protect your travelers and your investment from unforeseen circumstances. Ask your travel advisor about the benefits of travel insurance and how to add coverage to your trip itinerary.

Question 13

What if I need to cancel or change my booking?

Accepted Answer

We understand that plans can change. Emily's Travel charges a $100 per person change/cancellation fee which must be collected prior to our agency releasing the booking. Cancellation fees are different than planning fees and booking charges. For example, you can not use your "planning fee" to pay for your "cancellation fee" to Emily's Travel. Our supplier's cancellation and change policies are, also, applicable to the booking which vary depending on the specific trip and components involved. We recommend contacting us as soon as possible if you need to make any changes to your booking.

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Emily's Travel Inc.

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